Privacy Policy
Last updated: May 31, 2024
About us
We are a global company based in San Francisco, California, USA. We transform your team’s conversations into targeted insights. Every report we craft responds precisely to your business needs, turning dialogue into action, and strategies into results.
About this Privacy Notice
This Privacy Notice sets forth the handling practices of Skarbe, Inc. (variously, “Skarbe”, “we”, “our” or “us”) and its affiliates in regard to the collection, use and disclosure of personal data or personal information that you may provide to us through using this website (www.skarbe.com) (the “Website”), by using any product or by using any service, including but not limited to the Skarbe software-as-a-service product (“SaaS”), creating an account, interacting with us, or engaging with any other websites, pages, features, or content we own, operate and/or provide (collectively with the Website, SaaS, the “Services”).
If you do not accept this Privacy Notice and/or do not meet and/or comply with the provisions set forth herein, then you should not use the Services.
By accepting our Privacy Notice, accessing and using the Services, you consent to our collection, storage, use, and disclosure of your personal data or personal information as described in this Privacy Notice. The use of www.skarbe.com is subject to Skarbe’s Terms of Service located at https://www.skarbe.com/terms-of-service/
Third-Party Websites and Services
In some instances, we may process your personal information in accordance with an agreement with a third party. This may occur, for example, when you sign-in or sign-up for the Services through a third-party or click on a third-party link. In this instance, the terms of the third-party’s agreement and privacy notice will govern how your personal information is processed. You should review the terms and notices of any third-party websites prior to clicking on the links. Skarbe has no control over the privacy practices of websites or applications that we do not own. We are not responsible for the practices employed by any websites and/or services linked to and/or from our Website, including the information and/or content contained therein. Please also remember that when you use a link to go from our Website to another website and/or service, our Privacy Notice does not apply to such third-party websites and/or services. Your browsing and interaction on any third-party website and/or service, including those that have a link on our Website, are subject to such third-party’s own rules and policies. In addition, you agree that we are not responsible and do not have control over any third-parties that you authorize to access your personal information. If you are using a third-party website and/or service and you allow them to access your personal information, you do so at your own risk.
Types of Information We Collect
We collect “Non-Personal Information” and “Personal Information” and the information we collect from you depends on how you use the Services. “Non-Personal Information” includes information that cannot be used to personally identify you, such as anonymous usage data, general demographic information we may collect, referring/exit pages and URLs, platform types, preferences you submit, and preferences that are generated based on the data you submit and a number of clicks. “Personal Information” means data that allows someone to identify or contact you, including, for example, your name, address, telephone number, and email address, as well as any other non-public information about you that is associated with or linked to any of the foregoing data. The following provides examples of the type of information that we collect from you and how we use that information.
In addition to the information that we collect from you directly, we may also receive information about you from other sources, including third parties, business partners, our affiliates, or publicly available sources. For example, if you submit a job application, or become an employee, we may conduct a background check.
Information You Provide Us
■ We collect Personal Information from you such as your role/title, first and last name, e-mail, mailing address, phone, password when you choose to subscribe to our Services/ set up an account through the Services.
■ When you engage us to provide Services, our payment processor will collect all information necessary to complete the transaction, including your name, company name, credit card information, billing information, and direct deposit/ ACH information.
■ If you provide us feedback or contact us via email, we may collect your name, if stated, and email address, as well as any other content included in the email, in order to send you a reply.
■ When you participate in one of our surveys, we may collect additional information that you knowingly provide.
■ We will maintain the information you send via email in accordance with applicable federal law.
■ In compliance with the CAN-SPAM Act, all emails sent from our organization will clearly state who the email is from and provide clear information on how to contact the sender. In addition, all email messages will also contain concise information on how to remove yourself from our mailing list so that you receive no further e-mail communication from us.
■ If you connect your Gmail account to the Skarbe application, we collect your Gmail account address, IP address, and name to enable this functionality. When you use Skarbe, we collect Personal Information that is included in the input, file uploads, and other materials uploaded to your workspace, this is also known as User Content.
Google Workspace API Data
We may collect certain data through Google Workspace APIs to provide specific functionalities within our Services. However, we do not use any data obtained through Google Workspace APIs to develop, improve, or train generalized artificial intelligence (AI) or machine learning (ML) models. Our use of these APIs is strictly limited to providing the functionalities requested by our users and ensuring the optimal performance of our Services.
Information Collected via Technology
■ In an effort to improve the quality of the Services, we reserve the right to track information provided to us by your browser or by our software application when you view or use the Services, such as the website you came from (known as the “referring URL”), the type of browser you use, the device from which you connected to the Services, the time and date of access, and other information that does not personally identify you. We track this information using Cookies. Cookies are sent to a user’s browser from our servers and are stored on the user’s computer hard drive. Sending a Cookie to a user’s browser enables us to collect Non-Personal Information about that user and keep a record of the user’s preferences when utilizing our Services, both on an individual and aggregate basis.
■ We may also use third-party analytics services such as Google Analytics to collect information about how you use and interact with our Services. Such third-party analytics services may use Cookies to gather information such as the pages you visited, your IP address, a date/time stamp for your visit and which website referred you to the Website, SaaS.
■ We reserve the right to use technological equivalents of Cookies, including social media, beacons or pixels. These pixels allow social media sites to track visitors to outside websites so as to tailor advertising messages users see while visiting that social media website. We reserve the right to use these pixels in compliance with the policies of the various social media sites.
■ Some content or applications, including advertisements, on the Services are served by third-parties, including advertisers, ad networks and servers, content providers, and application providers. These third-parties may use Cookies alone or in conjunction with web beacons or other tracking technologies to collect information about you when you use our Services. The information they collect may be associated with your personal information or they may collect information, including personal information, about your online activities over time and across different websites and other online services. They may use this information to provide you with interest-based (behavioral) advertising or other targeted content. We do not control these third-parties’ tracking technologies or how they may be used and we are not liable for any third-party providers, acts or omissions. If you have any questions about an advertisement or other targeted content, you should contact the third-party provider directly.
Use and Processing of Personal Information
■ To identify you when you visit our Website.
■ To create your account on the Website, SaaS and maintain your relationship with us (providing you with requested information and communicating with you)
■ To provide our Services including to send you records of our relationship, including for purchases and other requests.
■ To improve our Services and offerings including test Services and test changes in our Services and to develop new products or features.
■ To manage the security of our Website and Services, including support systems.
■ To conduct analytics for example to create and review data about our users and how they utilize our Services.
■ To respond to inquiries related to support, employment opportunities, or other requests.
■ To send marketing and promotional materials including information relating to our products, services, sales, or promotions, or those of our business partners.
■ To provide you with and collect payment for the Services and products requested
■ To comply with legal obligation, including legal retention periods
■ To defend or exercise our rights in legal claims
Although the sections above describe our primary purpose in collecting your information, in many situations we have more than one purpose. For example, if you sign up for Services, we may collect your information to complete that transaction, but we also collect your information as we have a legitimate interest in maintaining your information after your transaction is complete so that we can quickly and easily respond to any questions about your Services. As a result, our collection and processing of your information is based in different contexts upon your consent, our need to perform a contract, our obligations under law, and/or our legitimate interest in conducting our business.
Use of Non-Personal Information
In general, we use non-personal information to help us improve the Services and customize the user experience. We also aggregate non-personal information in order to track trends and analyze use patterns on the Services. This Privacy Notice does not limit in any way our use or disclosure of non-personal information and we reserve the right to use and disclose such non-personal information to our partners, advertisers and other third parties at our discretion.
Sharing of Your Personal Information
In addition to the specific situations discussed elsewhere in this policy, we may share personal information in the following situations:
■ Affiliates and acquisitions. We may share information with our corporate affiliates (e.g., parent company, sister companies, subsidiaries, joint ventures, or other companies under common control). If another company acquires, or plans to acquire, our company, business, or our assets, we will also share information with that company, including at the negotiation stage.
■ Other disclosures with your consent. We may ask if you would like us to share your information with other unaffiliated third parties who are not described elsewhere in this policy.
■ Other disclosures without your consent. We may disclose information in response to subpoenas, warrants, or court orders, or in connection with any legal process, or to comply with relevant laws. We may also share your information in order to establish or exercise our rights, to defend against a legal claim, to investigate, prevent, or take action regarding possible illegal activities, suspected fraud, safety of person or property, or a violation of our policies, or to comply with your request for the shipment of products to or the provision of services by a third-party intermediary.
■ Public. Some of our websites may provide the opportunity to post comments, or reviews, in a public forum. If you decide to submit information on these pages, that information may be publicly available.
■ Service providers. We share your information with service providers. Among other things service providers help us to administer our website, send e-mail communications, conduct surveys, provide technical support, detect fraud, process payments, and assist in the fulfillment of orders. Our service providers will be given access to your personal information as is reasonably necessary to provide the Website and related Services. Our service providers are contractually obligated to use your personal information only at our direction and in accordance with our Privacy Notice; to handle your personal information in confidence; and to not disclose your personal information to unauthorized third parties. Service providers who violate these obligations are subject to appropriate discipline including, but not limited to, termination as a service provider.
Except as otherwise stated in this Privacy Notice, we do not sell, trade, rent or otherwise share for marketing purposes your personal information with third-parties without your consent.
Retention of Your Personal Information
The length of time for which we retain personal information depends on the purposes for which we collected and use it and/or as required to comply with applicable laws. We keep your personal information for no longer than necessary for the purposes for which it was collected and/or processed. Where there are technical limitations that prevent deletion or anonymization, we safeguard personal information and limit active use of it.
See the Section “Your choices” about storage of your personal information.
How We Protect Your Personal Information
We implement security measures designed to protect your personal information from unauthorized access. We apply these tools based on the sensitivity of the personal information we collect, use, and store, and the current state of technology. We protect your personal information through technical and organizational security measures to minimize risks associated with data loss, misuse, unauthorized access, and unauthorize disclosure and alteration. We periodically review our information collection, storage and processing practices, including technical and organizational measures, to guard against unauthorized access to systems. Any account you have on our Website, SaaS is protected by your account password and we urge you to take steps to keep your personal information safe by not disclosing your password and by logging out of your account after each use.
Because the internet is not a completely secure environment, Skarbe cannot warrant the security of any information you transmit to Skarbe or guarantee that information on the Website may not be accessed, disclosed, altered and/or destroyed by breach of any of our physical, technical and/or managerial safeguards. In addition, while we take reasonable measure to ensure that service providers keep your information confidential and secure, such service provider’s practices are ultimately beyond our control.
We are not responsible for the functionality, privacy and/or security measures of any other organization. By using our Website, you acknowledge that you understand and agree to assume these risks.
Data Sharing with AI Models
At Skarbe, we prioritize the privacy and security of our users’ data. We want to assure you that we do not share any user data with AI models without explicit user action. This means that any interaction with AI models that requires sharing your data will only occur with your direct consent and action. Your data is handled with the utmost care, and we are committed to maintaining the highest standards of privacy.
International Data Transfers
Our company operates globally and has a global infrastructure. We utilize cloud computing which means your personal data may be transferred to a country with data protection laws not as strong as where you reside. We will transfer your Personal Data to countries deemed having adequate levels of data protection as determined by the European Commission.
Skarbe may rely on data processing agreements (DPAs) with attached standard contractual clauses (SCCs) approved by the European Commission or other appropriate solutions to address cross-border transfers as required or permitted by Articles 46 and 49 of the GDPR. Where required by such laws, you may request a copy of the suitable mechanisms we have in place by contacting us.
EU-UK Extension/Swiss-U.S. Data Privacy Framework Participation
Skarbe complies with the EU-U.S. Data Privacy Framework program (EU-U.S. DPF), the UK Extension to the EU-U.S. DPF, and the Swiss-U.S. Data Privacy Framework program (Swiss-U.S. DPF) as set forth by the U.S. Department of Commerce. Skarbe is subject to the investigatory and enforcement powers of the Federal Trade Commission (FTC). Skarbe is an active Privacy Shield participant and as such is automatically covered by the DPF framework until October 10, 2023. Skarbe has certified to the U.S. Department of Commerce that it adheres to the EU-U.S. Data Privacy Framework Principles (EU-U.S. DPF Principles) with regard to the processing of personal data received from the European Union in reliance on the EU-U.S. DPF and from the United Kingdom (and Gibraltar) in reliance on the UK Extension to the EU-U.S. DPF. Skarbe has certified to the U.S. Department of Commerce that it adheres to the Swiss-U.S. Data Privacy Framework program Principles (Swiss-U.S. DPF Principles) with regard to the processing of personal data received from Switzerland in reliance on the Swiss-U.S. DPF. If there is any conflict between the terms in this privacy policy and the EU-U.S. DPF Principles and/or the Swiss-U.S. DPF Principles, the Principles shall govern. To learn more about the Data Privacy Framework (DPF) program, and to view our certification, please visit https://www.dataprivacyframework.gov/.
Although Skarbe does not sell personal data, in the context of an onward transfer to a third-party such as a business partner (“third-party agent”), Skarbe shall remain liable under DPF Principles if such third-party agent processes any personal data in a manner inconsistent with DPF principles, unless Skarbe can prove that it is not responsible for the event giving rise to the damage.
In compliance with the EU-US Data Privacy Framework Principles, Skarbe commits to resolve complaints about your privacy and our collection or use of your personal information transferred to the United States pursuant to the DPF Principles. European Union, Swiss and United Kingdom individuals with DPF inquiries or complaints should first contact Skarbe.
Skarbe is committed to refer unresolved privacy complaints under the DPF Principles to an independent dispute resolution mechanism, Data Privacy Framework Services, operated by BBB National Programs. If you do not receive timely acknowledgment of your complaint, or if your complaint is not satisfactorily addressed, please visit https://bbbprograms.org/programs/all-programs/dpf-consumers/ProcessForConsumers for more information and to file a complaint. This service is provided free of charge to you.
If your DPF complaint cannot be resolved through the above channels, under certain conditions, you may invoke binding arbitration for some residual claims not resolved by other redress mechanisms. See https://www.dataprivacyframework.gov/s/article/G-Arbitration-Procedures-dpf?tabset-35584=2
Children and Minors
Skarbe does not knowingly collect personal data from children under the age of thirteen (13). If we learn that we have collected Personal Information from a child under age thirteen (13), we will delete such information as quickly as possible. By using the Services, you represent that you are at least eighteen (18) years old and understand that you must be at least eighteen (18) years old in order to create an account and/or purchase the goods and/or services through the Website.
Accessibility
If you are visually impaired, you may access this notice through your browser’s audio reader.
Changes to our Privacy Notice
In general, changes will be made to this Privacy Notice to address new or modified laws and/or new or modified business procedures. However, we may update this Privacy Notice at any time, with or without advance notice, so please review it periodically. We may provide you additional forms of notice of modifications and/or updates as appropriate under the circumstances. Your continued use of the Website after any modification to this Privacy Notice will constitute your acceptance of such modifications and/or updates. You can determine when this Privacy Notice was last revised by referring to the date it was last “Updated” above.
Contacting us
For questions or complaints regarding our use of your personal information or Privacy Notice, please contact us at Skarbe, Inc., Attention: 2261 Market Street STE 5602 San Francisco, CA 94114 or support@skarbe.com.
Additional Disclosures for California Compliance (US)
Under the California Consumer Privacy Act (CCPA), California residents have the following rights:
● The right to know what personal information we collect about them.
● The right to delete their personal information.
● The right to opt out of the sale of their personal information.
● The right to non-discrimination for exercising their CCPA rights.
To exercise your CCPA rights, please contact us at support@skarbe.com
By using skarbe.com's platform, you acknowledge that you have read and understood this Privacy Policy, and you agree to its terms and conditions.